CALIFORNIA PRIVACY POLICY

Updated April 25, 2025

The website at http://lavenderandsteel.com (“website”) is owned and controlled by Lavender & Steel (“our,” “us,” or “we”).

If you are a resident of the State of California (“you,” “your”), you may have rights under the California Consumer Privacy Act (“CCPA”) and related laws. This California Privacy Policy (“Policy”) describes those rights—it supplements and forms a part of our Privacy Policy on the website.

Your use of our website constitutes acceptance of this Policy, our Privacy Policy, and our Terms of Use available on the website, which governs your use the website. Please carefully read this Policy, our Privacy Policy, and the Terms of Use, as they directly impact you and your interaction with us.

This Policy describes the types of information we may collect from you, or information you may provide to us by using our website, and how we use, maintain, protect, and share that information.

We may collect information about you for purposes of doing business with you, giving you access to the website, and offering products and services.

We may collect information in the following broad categories: Identifiers (e.g., mail address, email address, user IDs, IP address); Demographic information (e.g., mail address, telephone number); Commercial information (e.g., client feedback, leads); Internet activity (e.g., username, website interaction); Geolocation data (i.e., derived from your IP address, which does not provide precise location); Professional information (e.g., name, title, company); and Inferences drawn from the above information.

Details about the information we may collect, how we may collect it, and how we may use are described in our Privacy Policy.

Under the CCPA, you have the following rights: The right to know about your personal information we collect, use, sell, and disclose; The right to access and delete certain information collected from you; The right to opt-out of the sale of your information; and The right to non-discrimination for exercising your CCPA rights.

California law permits you to request information regarding our disclosure of your personal information for direct marketing purposes. We may share with third parties your information related, for example, to tailored advertising, IP address, and online activities, which may fall within the broad definition of a sale under the CCPA. You may elect an option known as “Do Not Sell My Personal Information” or make other requests regarding matters such as tailored advertising.

To make any request or ask any questions regarding your rights as a California resident, please send us an email as follows: (1) include “California Privacy Rights” in the subject line; (2) include your first name, last name, your mailing address, your email address, and your telephone number; (3) include your request or questions; and (4) send to melanie@lavenderandsteel.com.

Depending on the type of request, we may seek additional information from you. If you choose to use an agent, we will require proof of the agent’s authorization to act on your

TERMS OF USE

Updated April 25, 2025

PLEASE READ THESE TERMS CAREFULLY.

THESE TERMS ARE BINDING ON USERS OF THIS WEBSITE AND ALL PRODUCTS, SERVICES, AND CONTENT ACCESSIBLE THROUGH IT. INTRODUCTION

These Terms of Use (“Terms”) apply to all users of the website at http:// lavenderandsteel.com and all products, services, and content accessible through it (together, “Website”).

The Website is owned and operated by Lavender & Steel at the contact details set out below (“our,” “us,” or “we”).

These Terms, together with our Privacy Policy and any other terms, policies, or disclosures on the Website, create a legally binding agreement between you as a user of the Website (“you” or “your”) and us. Each of us is a “Party” and together we are the “Parties.” Please read these Terms carefully before using or registering an account on the Website. If you do not want to be bound by these Terms, do not use the Website. If you use the Website on behalf of any person, organization, or company (together, “Entity”): (1) you warrant you are an authorized representative of that Entity with the authority to bind the Entity to these Terms; and (2) you and the Entity are bound by, and jointly and severally liable under, these Terms. In such case, “you” refers collectively to you, the Entity, and any person using the Website on behalf of the Entity. USERS UNDER 18

If you are under 18 years of age, you may not use the Website without our prior written consent.

AUTHORITY

You warrant that you are at least 18 years of age, you have full power and authority to accept and perform all obligations under these Terms, and you will use the Website only for legal purposes.

TERM AND TERMINATION

These Terms become binding on you upon the earlier of: (1) your use of the Website or products, services, or content through it; or (2) your written, digital, or electronic signature or other confirmation, including clickwrap, sign-in-wrap, or other active or passive means. Thereafter, the Terms will remain in effect until terminated by us in writing.

The Terms are subject to change at any time in Agency’s discretion, without notice to you. Changes become effective upon the earlier of: (1) upon your use of the Website or products, services, or content through it; or (2) your written, digital, or electronic signature or other confirmation, including clickwrap, sign-in-wrap, or other active or passive means.

We may take reasonable measures to notify you regarding changes to these Terms. However, you are responsible for periodically reviewing and remaining aware of the Terms. Any counterparts created will constitute a single legal instrument. Notwithstanding the above, we may, in our discretion at any time, require your written signature on any documents relating to the Website.

We may terminate the Terms and your use of the Website, in whole or part, in our discretion at any time, for any reason, with or without notice to you. Immediately upon such termination, you will cease all use of the Website and all products, services, and content accessible through it.

Upon termination of the Terms, each Party’s rights and obligations will cease immediately, but termination will not affect: (1) either Party’s rights and obligations accrued but unsatisfied through the termination date; and (2) any part of these Terms expressed, or by its context would reasonably be expected, to survive termination.

WEBSITE AVAILABILITY

We will use reasonable efforts to keep the Website operational continuously. We may carry out maintenance on the Website in our discretion at any time, for any reason, with or without notice to you. Such maintenance may impact your use of the Website.

RESERVATION OF RIGHTS

We reserve the right to modify, suspend, or discontinue the Website or any product, service, or content accessible through it, in whole or part, at any time, for any reason, with or without notice to you.

We reserve the right to correct, change, or update typographical errors, inaccuracies, inconsistencies, or omissions, including pricing information, at any time, for any reason, with or without notice to you.

We have no liability to you or any third party for any: (1) modification, suspension, or discontinuance of the Website, in whole or part, for any period; or (2) correction, change, or update to the Website.

ACCOUNT REGISTRATION

In order to use some or all of the functionalities of the Website, you may be required to register an account on the Website.

To complete registration, you agree to provide personal information, such as name, address, phone number, email address, and other information.

You will not provide false information in the registration or management of your account on the Website.

We reserve the right in our discretion to refuse services, terminate accounts, cancel orders, or edit or delete content on or in connection with the Website. You may terminate your account at any time by contacting us at the email address provided at the end of these Terms.

USERNAME AND PASSWORD

To use certain functionality of the Website, you may be required to setup login information, including choosing a username and password. You will not use a misleading username or use your username or account for, or in connection with, the impersonation of a third party. You will not use a username that contains any language that is offensive, vulgar, obscene, or otherwise inconsistent with the content restrictions in these Terms. You will not allow any third party to use your login information to use the Website. You are responsible to maintain the confidentiality of your login information. You are responsible for all Website use via your login information, whether or not authorized by you. You may be held liable for any losses arising out of your failure to keep login information confidential.

If you become aware of any unauthorized use of your account or login information, or if you have reason to believe your account may not be secure (for example, in the event of theft or unauthorized disclosure), you will immediately notify us at the email address provided at the end of these Terms. Login information and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

ELECTRONIC COMMUNICATIONS

By providing us your email, phone, or other contact information, you voluntarily opt-in and agree to receive communications from us, our affiliates, and third-party service providers approved by us, including email, SMS, and any other electronic communications, even if such contact information is registered on any state or federal “Do Not Call” list. Such electronic communications may include notices, disclosures, or other information regarding your account with us, the business relationship between you and us, our marketing communications, the Website, and products, services, and content accessible through the Website.

You accept that electronic communications we send you: (1) fully satisfy any requirement that communications be provided to you in writing; and (2) serve as reasonable and proper notice to you for purposes of compliance with applicable laws, rules, or regulations. You may opt out of receiving electronic communications from us (except those relating to legal compliance or your agreements with us) at any time.

If you wish to stop receiving marketing emails from us, please either: (1) click on the “unsubscribe” link at the bottom of any marketing email sent from us; or (2) contact us at the email address provided at the end of these Terms.

If you wish to stop receiving SMS messages from us, please either: (1) reply STOP, OPTOUT, or UNSUBSCRIBE to any text message sent from us; or (2) contact us at the email address provided at the end of these Terms.

In such case, we will send you a return email or SMS message to confirm that you have been unsubscribed. Thereafter, we will not send email or SMS messages to you unless you subsequently opt-in to receive them.

Your mobile carrier may charge fees for any SMS or similar messages sent between you and us.

For additional provisions governing our electronic communications between you and us, please see our Privacy Policy.

If you have any questions regarding electronic communications between you and us, please contact us at the email address provided at the end of these Terms.

PURCHASES

If you buy any product or service made available through the Website (“Purchase”), we may ask you to provide personal information, including your credit- or debit-card number, the expiration date of your card, your billing address, your mailing address, and related information.

You represent and warrant that: (1) you have the legal right to use any credit card, debit card, or other payment method in connection with any Purchase; (2) you are acting as a travel agency, you have received the traveler’s prior written credit- or debit-card authorization to use their information; and (3) the information you give us is true, accurate, and complete.

We may use third parties to facilitate payment and completion of Purchases. You grant us the right to provide your information to these third parties, including credit- or debit-card information, subject to these Terms and our Privacy Policy.

We reserve the right to refuse or cancel any Purchase in our discretion at any time, for any reason, including product or service availability, pricing errors, descriptive errors, or if we reasonably suspect an unauthorized transaction, fraud, or other unlawful activity, with or without notice to you.

USER RESPONSIBILITY

You are solely responsible for your use of the Website, which is subject to all applicable local, state, and federal laws and regulations. Regarding your use of the Website, you agree: Not to violate these Terms or allow, encourage, or facilitate others to do the same; Not to use the Website under a third party’s account without the account holder’s written consent; Not to use the Website or take any related action that is unlawful or fraudulent; Not to copy any content on the Website for republication in print or online; Not to infringe copyrights or other rights relating to content on the Website; Not to plagiarize or infringe the intellectual property rights or privacy rights of any third party; Not to obscure or edit any copyright, trademark, or other proprietary rights notice or mark appearing on the Website; Not to create copies or derivate works of the Website or any part thereof; Not to create reviews or blog entries for or with any purpose or intent that does not in good faith comport with the purpose or spirit of the Website; Not to interfere with another person’s or entity’s use and enjoyment of the Website; Not to disturb the normal flow of services provided through the Website; Not to use data collected from the Website to contact any third party or engage in any direct marketing activity (including email marketing, SMS marketing, telemarketing, and direct mailing); Not to collect, receive, transfer, or disseminate any personally identifiable information of any person without their prior written consent; Not to use or attempt to gain unauthorized access to other computer systems from or through the Website; Not to create a link from the Website to any site or document without our prior written consent; Not to disrupt, interfere with, or otherwise harm or violate the security of the Website, or any services, system restores, accounts, passwords, servers, or networks connected to or accessible through the Website or any affiliated or linked website; Not to use the Website or take any related action that causes, or may cause, damage to the Website or impairment of the performance, availability, or accessibility of the Website; Not to upload or transmit viruses or other harmful, disruptive, or destructive files; Not to use the Website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software; Not to conduct any systematic or automated data collection activities (including scraping, data mining, data extraction, and data harvesting) on or in relation to the Website without our prior written consent; Not to interact with the Website using any robot, spider, or other automated means; Not to reverse engineer, decompile, or extract the Website’s source code; and Not to pretend to be or misrepresent any affiliation with any third party. In addition to the above, the following uses and activities relating to the Website are prohibited: Criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; Transmitting chain letters, spam, or junk email; Interfering with, disrupting, or creating an undue burden on the Website or the networks or services connected or linked thereto; Using any information obtained from the Website to harass, abuse, or harm another person; Attempting to bypass any measures of the Website (or products or services accessible through the Website) designed to prevent or restrict access to the Website or any other website or content; Harassing, annoying, intimidating or threatening any officer, employee, contractor, agent, affiliate, partner, customer, or supplier of ours; and Using the Website in any manner inconsistent with these Terms and applicable laws and regulations. If you violate any of the above provisions, we may terminate your use of the Website.

YOUR CONTENT

The Website may allow you to post, link, store, share, or otherwise make available your own information, text, graphics, photos, images, likenesses, audio recordings, videos, or other material (“Your Content”).

You are solely responsible for Your Content made available on or via the Website, including its legality, reliability, and appropriateness. By making available Your Content on the Website, you represent and warrant that: (1) you own Your Content or you have the right to use it; (2) you have the right to grant us rights and license to use Your Content; and (3) Your Content on or via the Website does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any third party.

You are solely responsible for protecting and defending Your Content and your rights to it. By making available Your Content on or via the Website, you grant us an unrestricted, perpetual, royalty-free, worldwide license to use, modify, display, publish, reproduce, sublicense, sell, lease, transfer, and distribute Your Content, in whole or part, for any lawful purpose in any form, format, or medium in our discretion without notice to you and without your further consent. We are not responsible for or liable regarding any claim relating to Your Content, even if we modify it. You will not modify, transmit, repost, distribute, or use content from the Website that is not yours, in whole or part, for any commercial purpose or personal gain, without our prior written consent. This section will survive termination of these Terms.

INTELLECTUAL PROPERTY

These Terms do not grant you any interest in the Website, in whole or part, or any content on the Website. The Website and its content (excluding Your Content), features, functionalities, information, and materials on the Website are copyrighted and protected under U.S. law, including images, photographs, graphics, texts, forms, data, code, icons, videos, audio, and other content, all of which is the property of, is licensed to, or otherwise belongs to us, our licensors, or third-party copyright holders. Our copyrights, trademarks, trade names, logos, and other intellectual property may not be used without our prior written consent. This section will survive termination of these Terms.

COPYRIGHTS

We respect the intellectual property rights of others. We take seriously claims of copyright infringement and respond expeditiously to notices regarding such matters. If you suspect there is any copyright infringement on the Website, please contact us as soon as possible at the email address provided at the end of these Terms. Alternatively, we may elect to follow the “safe harbor” provisions of the Digital Millennium Copyright Act (DMCA), which insulates online service providers from liability for copyright infringement if their end users engage in infringing activities. To participate in the DMCA, we are required to: (1) register with the U.S. Copyright Office; (2) appoint a designated agent to receive DMCA notices; and (3) comply with other requirements of the DMCA. If we elect to participate in the DMCA, the provisions set out below will apply. Copyright owners or a person authorized to act on behalf of a copyright owner, may report claims of copyright infringement to us by sending a DMCA notice of alleged infringement including the following information: (1) the signature of the copyright owner or an authorized agent; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple works are on a single site, a representative list of such works; (3) identification of the infringing material or activity (or the reference or link to such material) and information reasonably sufficient to permit us to locate the material (or the reference or link); (4) contact information for the copyright owner or authorized agent; (5) a statement that the person sending the notice has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notice is accurate, and under penalty of perjury, that the person sending the notice is authorized to act on behalf of the copyright owner. For DMCA notices to be valid, they must comply with all requirements above. For a DMCA notice template and full information regarding the DMCA, please see www.copyright.gov. DMCA notices must be sent to our DMCA Designated Agent listed at www.copyright.gov/dmca-directory. Upon receipt of any properly filed DMCA notice, we will expeditiously follow procedures required by the DMCA to: (1) remove or disable access to the infringing material; and (2) notify the copyright holder accordingly. THIRD-PARTY WEBSITES The Website may provide tools allowing you to link your account on the Website to an account of a third-party service. If you use such tools, you agree to our transfer of your user information to that third party. The Website may include hyperlinks to other websites, products, services, and content owned and operated by third parties. We have no control over any third-party website or its contents. Your engagement with any third party is voluntary, at your own risk, and between you and that third party. We are not responsible for or liable regarding any loss or damage incurred as the result of your activities with third-party affiliates or advertisers on the Website. We highly recommend that you independently verify any representation or warranty made by any third party regarding its own products and services.

NO WARRANTY

Your use of the Website is at your own risk, and you agree that the Website is provided “as is,” “with all faults,” and “as available.” Your use of this Website is at your own risk. You are solely responsible for ensuring the Website and all products, services, and content accessible through it meets your specific requirements.

To the fullest extent permissible under applicable law, we disclaim all warranties relating to the Website and its contents of any kind, express, implied, statutory, or otherwise, including any warranty of merchantability, non-infringement, and fitness for particular purpose. Without limiting the above, we make no representation or warranty regarding: (1) the results you receive from use of the Website; (2) the use of the Website resulting in the lowest available price for products or services; (3) the purchase or availability of any products or services via the Website or any third party; (4) the completeness, accuracy, reliability, or quality of any product, service, information, or advice available via the Website; or (5) the performance, non-performance, safety, or security of the Website, including that the Website will be error free, virus free, free of destructive files. The foregoing does not affect exclusions or limitations under applicable law. This section will survive termination of these Terms.

LIMITATION OF LIABILITY

In no event will we, our owners, directors, officers, employees, contractors, agents, suppliers, successors, or assigns be liable to you or any third party for any: (1) loss of goodwill, business, profits, property, data, or privacy; infringement of third-party intellectual property rights; personal injury; and death; (2) indirect, incidental, consequential, punitive, exemplary, or special damages; or (3) other damages or losses relating to your use of, or inability to use, the Website. The limitations of liability above apply to any cause of action under contract, tort, warranty, strict liability, product liability, or any other legal theory, even if we have been advised of such possibility. Despite the limitations of liability above, if a court with jurisdiction finds we have any liability under any claim or multiple claims, our liability will be limited to the total fees you paid us during the 12 months immediately preceding your cause of action or USD 50.00, whichever is more, unless prohibited by law. This section will survive termination of these Terms.

INDEMNIFICATION

You agree to indemnify, defend, and hold us, our owners, directors, officers, employees, contractors, agents, representatives, successors, and assigns harmless from any actual or threatened third-party claim at law or in equity, including attorney’s fees and legal costs, arising out of: (1) your acts or omissions; (2) Your Content; (3) your violation of these Terms, the Privacy Policy, or any other terms, policies, or disclosures on the Website; (4) your violation of the rights of any third party; or (5) your violation of any applicable laws or regulations. We reserve the right, at your expense, to exclusively defend and control any claim for which you indemnify us. You agree to cooperate with our defense of any such claim. This section will survive termination of these Terms.

GENERAL

Amendments. We may modify, update, or terminate the Website, these Terms, our Privacy Policy, or any other terms, policies, or disclosures on the Website at any time, for any reason, without notice to you. Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign any rights or obligations under these Terms to any current or future affiliated company or any successor in interest. Severability. If any part of these Terms is found unenforceable by an authority having jurisdiction, that part will be enforced to the fullest extent permitted by law and the rest of these Terms will remain fully in force. Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict the rights of a Party. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative. Force Majeure. Our failure or delay in the performance of any obligation under these Terms will not be a breach if that failure or delay arises from a force majeure. “Force majeure” means: (1) governmental actions; (2) fires, floods, storms, pandemics, epidemics, or other acts of God or nature; (3) wars, terrorism, insurrections, riots, or strikes; (4) failures of water, power, or communications utilities; or (5) any other cause beyond the reasonable control of either Party. Third-Party Rights. These Terms are not intended to benefit or be enforceable by, and are not subject to the consent of, any third party. Discretion. While each Party acknowledges its duty of good faith and fair dealing, a Party’s discretion under these Terms means it may consider its own interests without considering the effect of its decision on the other Party. Interpretation. The Parties intend that: (1) headings will not be used to interpret this Agreement; (2) the word “including” is without limitation; (3) no text will be construed against either Party as author; and (4) all text is conspicuous. Notices. Notices under these Terms will be in writing. You will send notices to us at the email address provided at the end of these Terms. We will send notices to you to the email address you provide to us. Governing Law. These Terms are governed exclusively by the laws of California, without regard to conflict-of-laws principles of any jurisdiction. Courts. All claims arising from this Agreement will be resolved exclusively by the state or federal courts in CA County, California, which neither Party will challenge based on forum non conveniens, improper jurisdiction or venue, or similar doctrine. You will accept service of process at your address provided via the Website. You waive any right to a jury trial. The prevailing Party will be entitled to recover attorney’s fees and the reasonable cost of legal proceedings. Equitable Relief. Either Party may seek injunctive or other equitable relief to remedy any actual or threatened breach of these Terms. Further Assurances. Each Party will perform any additional acts necessary to effect these Terms. The Parties will address together in good faith any unforeseen issues that arise under these Terms with a view to mitigating any material adverse impact on either Party. Entire Agreement. These Terms, together with our Privacy Policy and any other terms, policies, or disclosures on the Website, form the entire agreement and supersede all prior agreements between the Parties regarding the Website, whether written or oral, express or implied. If any conflict arises between or among these Terms and any other terms, policies, or disclosures on the Website, these Terms will control.

CONTACT

If you have any questions or comments regarding the Website or these Terms, please contact us directly by mail, phone, or email as set out below. Lavender & Steel (415) 300-6707 melanie@lavenderandsteel.com

PRIVACY POLICY

Updated April 25, 2025

The website at http://lavenderandsteel.com (“website”) is owned and controlled by Lavender & Steel (“our,” “us,” or “we”).

Your use of our website constitutes acceptance of this Privacy Policy and our Terms of Use available on the website, which governs your use the website.

Please carefully read this Privacy Policy and the Terms of Use, as they directly impact you and your interaction with us.

Our Privacy Policy describes the types of information we may collect from you, or information you may provide to us by using our website, and how we use, maintain, protect, and share that information.

YOUR RIGHTS

We respect your privacy. We intend that this Privacy Policy will protect you and your information. Depending on where you live, you may have the right to request access to the personal information we have about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at the email address provided at the end of this Policy.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time, for any reason, with or without notice to you. For your convenience, the date of the most recent revision will be featured at the top of this page. Your use of our website after we make changes means you have accepted those changes. While we will take reasonable measures to inform you of any changes, you are responsible for regularly reviewing the Policy for updates.

INFORMATION YOU GIVE US

When you visit our website, you may choose to share with us personally identifiable information (“Personal Information”), such as your name, email, phone number, address, and purpose of your inquiry. You may prompt us to contact you or initiate some other contact with our team. We will use this information to fulfill your request. We may also use this information to keep you informed about our activities, developments, and services provided by us that we believe will be of interest to you. In © 2025 Travel Industry Solutions Revised: 04-25-2025 (UTC) this case, you will have the opportunity to opt out of receiving direct marketing communications. We will not disclose any of your Personal Information other than as described below.

INFORMATION WE COLLECT ABOUT YOU

We may collect automatically, as you navigate through our website, specific aggregate technical information relating to you and your visit to our website, such as usage details, IP addresses, browser type, language preference, referring website, and information collected through cookies. This information helps us to understand how visitors engage with our website so that we can continue to meet the information needs of our website visitors and improve the functionality of our website. If you choose to purchase products or services from us or our partners via our website, you may need to give personal information and authorization to obtain information from credit services. For example, you may need to provide information regarding your name, mailing address, email address, credit- or debit-card number, home and business phone number, and other personal information (e.g., mother's maiden name). We may collect other information from you for purposes of providing services to you, fulfilling your requests, making payments to you, marketing services to you or your clients, protecting your data, verifying your information and identity, determining if your activity is consistent with law, ensuring regulatory and tax compliance, and improving our website and services. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address.

INFORMATION WE SHARE

We will not sell, rent, trade, or otherwise disclose any Personal Information obtained from visitors to our website, except as described in this Privacy Policy. We may share information you provide or we collect with our employees, independent contractors, or affiliates who perform services on our behalf. We may also disclose Personal Information if required to by law or pursuant to legal process, in order to comply with requests from law enforcement, court, regulators, or government officials, or if we believe in good faith that such disclosure is necessary to prevent physical harm or financial loss. We reserve the right to disclose Personal Information in the event of a sale or transfer of all or a portion of its business assets.

USE OF COOKIES AND TRACKING USER TRAFFIC

Some pages on our website may use “cookies”—i.e., small files that our website places on your computer hard drive for identification purposes. A cookie file can contain information such as a user ID to track the pages visited, but the only personal information a cookie can contain is information you supply yourself. These files are used for website registration and customization the next time you visit our website. Some parts of our website may also use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. Your browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on our website.

STORAGE OF YOUR PERSONAL INFORMATION

The Personal Information we collect from visitors to our website may be transferred to, stored at, and processed by staff outside your jurisdiction. By submitting your Personal Information, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Policy.

INFORMATION SECURITY

We maintain administrative, technical, and physical safeguards in order to protect against unauthorized use, disclosure, alteration, or destruction of your Personal Information provided to us via our website. However, despite our efforts to protect the data provided to us through our website, the transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of your Personal Information transmitted to our website. Any transmission of Personal Information via our website is at your own risk. Further, we are not responsible for the circumvention of any privacy settings or security measures contained on our website. We recommend using caution regarding what and how much information to provide through our website.

PROTECTING THE PRIVACY OF CHILDREN

Our website is intended for use exclusively by adults 18 years of age or older. If you are under 18: (1) do not use or provide any Personal Information on our website or through any of its features; and (2) do not use any of the interactive features of our website or provide any information about yourself to us, including your name, address, telephone number, or email address. We do not knowingly collect Personal Information from children under 18. If we become aware we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we may have any information from or about a child under 18, please contact us as soon as possible at the email address provided at the end of this Policy.

LINKS TO THIRD-PARTY SITES

Our website may contain links to other websites. We do not share your personal information with other websites and we are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

ACCESS TO INFORMATION

You have the right to access Personal Information held about you. Your legal rights, including if you are based in the European Union, your right of access, right to rectification, right to erasure, right to restriction of processing, right to object to processing, right to data portability, and right to withdraw at any time your consent to our processing of your Personal Information, can be exercised in accordance with applicable law in your country of residence.

ELECTRONIC COMMUNICATIONS

By providing us your email, phone, or other contact information, you voluntarily opt-in and agree to receive communications from us, our affiliates, and third-party service providers approved by us, including email, SMS, and any other electronic communications, even if such contact information is registered on any state or federal “Do Not Call” list. Such electronic communications may include notices, disclosures, or other information regarding your account with us, the business relationship between you and us, our marketing communications, the Website, and products, services, and content accessible through the Website. You accept that electronic communications we send you: (1) fully satisfy any requirement that communications be provided to you in writing; and (2) serve as reasonable and proper notice to you for purposes of compliance with applicable laws, rules, or regulations. You may opt out of receiving electronic communications from us (except those relating to legal compliance or your agreements with us) at any time. If you wish to stop receiving marketing emails from us, please either: (1) click on the “unsubscribe” link at the bottom of any marketing email sent from us; or (2) contact us at the email address provided at the end of this Policy. If you wish to stop receiving SMS messages from us, please either: (1) reply STOP, OPTOUT, or UNSUBSCRIBE to any text message sent from us; or (2) contact us at the email address provided at the end of this Policy. In such case, we will send you a return email or SMS message to confirm that you have been unsubscribed. Thereafter, we will not send email or SMS messages to you unless you subsequently opt-in to receive them. Your mobile carrier may charge fees for any SMS or similar messages sent between you and us. If you have any questions regarding electronic communications between you and us, please contact us at the email address provided at the end of this Policy.

CALIFORNIA RESIDENTS

If you are a resident of the State of California, please see our California Privacy Policy on the website.

EUROPEAN ECONOMIC AREA RESIDENTS

If you are within the European Economic Area, you are entitled to certain information and have certain rights under the General Data Protection Regulation (“GDPR”), as described below. We will retain any information you choose to provide to us until the earlier of: Your written request that we delete the information; Our decision to cease using our existing data providers; or We decide the cost of retaining the data exceeds the value of retaining it. You have the right to: Request access to your personal data we store; Amend or erase your data; Seek restrictions on the processing of your data; Object to the processing of your data; Direct the portability of your data Withdraw your consent to our processing of your data any time without affecting the lawfulness of processing based on consent that occurred prior to your withdrawal of consent; and Submit a complaint with a supervisory authority having jurisdiction over GDPR issues. We collect only the information reasonably required to engage commercially with you. You will not be required to consent to any unnecessary processing as a condition of engagement with us. If you would like to exercise any GDPR rights, please contact us at the email address provided at the end of this Policy.

CONTACT

If you have any questions or comments about our Privacy Policy or wish to exercise any of your legal rights regarding your Personal Information, please contact us directly by phone or email below. Lavender & Steel (415) 300-6707 melanie@lavenderandsteel.com

These Terms become effective and binding on each Traveler upon the earlier of: (1) your written, digital, or electronic signature or other acceptance; or (2) your Booking, payment toward, or use of Travel Services. The Terms remain in effect until terminated upon a Party’s written notice of termination to the other Party.

The Terms are subject to change at any time in Agency’s discretion, without notice to you. Changes become effective upon the earlier of: (1) your written, digital, or electronic signature or other acceptance; (2) your Booking, payment toward, or use of Travel Services; (3) our written notice to you; or (4) publication at https://www.lavenderandsteel.com.

DEFINITIONS

“Booking” means a reservation made by Agency regarding your Travel Services.

“Supplier” means a party who provides Travel Services to Travelers.

“Traveler” means you or any other traveler on the same Booking.

“Travel Services” means travel products and services provided to Travelers by Suppliers, including air, land, or water transportation, lodging, vehicle rentals, tours, excursions, entertainment, food and drink services, and similar products and services, for which Agency makes any Booking.

“Trip” means the composite of all Travel Services.

“Trip Documentation” means the documentation and communications we provide to you with details and pricing regarding your Trip.

TRAVELER OBLIGATIONS

Each Traveler agrees to: (1) carefully read and understand these Terms, any Travel Client Agreement or other agreement between the Parties, your Trip Documentation, and all correspondence between you and us regarding your Trip; (2) notify us promptly, and in any event within 24 hours from receipt, of any errors or omissions in your Trip Documentation; (3) contact us to arrange your Trip sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases; (4) make all deposits and payments per the schedules and dates set out in your Trip Documentation; and (5) review, remain aware, and remain up-to-date regarding travel warnings relating to your Trip by accessing the U.S. governmental travel advisory sites, as set out in these Terms.

You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.

If you do not understand any part of these Terms, please contact us in writing as soon as possible.

SUPPLIERS

Suppliers are independent of Agency, managed separately, who provide Travel Services to you. Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency.

Agency is not responsible for any Supplier’s breach of contract, changes to Travel Services or routes, failure to comply with laws or regulations in any jurisdiction, or willful or negligent acts or omissions, which may result in price increases, delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.

Suppliers operate under their own terms and conditions, which are separate from these Terms. All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier. Your travel documentation identifies each Supplier responsible for providing your Travel Services. By paying for Travel Services, you consent to the use of those Suppliers.

Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with the terms imposed by each Supplier, including: (1) payment of all amounts when due; and (2) rules and restrictions regarding the availability and use of Travel Services, including baggage allowances, check-in/check-out times, and age or height restrictions. Any questions about a Supplier’s terms and conditions should be addressed to the Supplier of a specific Travel Service.

You understand that any violation of Supplier terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any amounts paid by you. If such violation results in costs to Agency, you agree to promptly reimburse Agency for all such costs. Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.

If a Supplier declares bankruptcy, it may not be obligated to transport you or to provide refunds. Following bankruptcy, Suppliers may continue to provide all or some Travel Services or they may stop operations. In such case, other Suppliers may, but are not required to, provide alternative travel services to you. Agency is not permitted to provide refunds to you for Suppliers who have declared bankruptcy. Agency has no special knowledge about the financial condition of any Supplier.

Agency has no liability for recommending a Trip credit or a refund. All Supplier promotions, incentives, prices, and offers are subject to Supplier availability, which may change at any time without notice.

TRAVEL RISK & INSURANCE

Agency is not an insurance agent or provider. We advise travelers of the availability of travel insurance, which third-party insurance agents and providers offer to travelers in exchange for fees.

We recommend that you buy such insurance to cover each Traveler. If you have any questions or if you have not received information on the availability of such insurance, please contact us as soon as possible.

You understand that your Trip may involve: (1) inherent risks and unplanned events; (2) fees for changes and cancellations; and (3) other unexpected costs, some of which may be NON-REFUNDABLE.

You are responsible for choosing to buy (or not to buy) travel insurance.

If you choose to buy travel insurance: (1) you are responsible for reading and understanding all details and terms regarding your itineraries and insurance coverages; (2) you understand that insurance covers only those things expressly stated in each policy; (3) you understand that insurance policies may include restrictions or pricing policies based, for example, on the type and location of travel or the time of purchase; and (4) you understand insurance policies may exclude coverage for matters such as pre-existing medical conditions, travel interruptions relating to any pandemic or epidemic, and risk activities and locations.

If you choose not to buy travel insurance: (1) you accept all risks relating to your travel; (2) you may lose up to 100% of the cost of travel bookings, plus any cancellation and related fees charged by Agency and third-party suppliers; and (3) you waive insurance protection relating to your travel, including without limitation, changes and cancellations; baggage delays and loss; supplier defaults; medical costs; and accidents and emergencies; and any other damage, loss, cost, injury, and death relating to your travel.

You waive all claims against and indemnify Agency, its owners, directors, employees, contractors, advisors, agents, representatives, successors, and assigns for and from any damage, loss, cost, injury, or death relating to: (1) your decision to buy or not to buy travel insurance; (2) any insurance policy you may choose to buy; and (3) any claim your insurance provider may deny.

This section will survive termination of these Terms.

PERSONAL INFORMATION

You understand that, as part of Booking any Travel Services, your personal information may be conveyed to Agency, Suppliers, and other third-party providers to accommodate your travel, and you consent to the use of your personal information by these parties. Such personal information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

Agency has no liability regarding: (1) the distribution of your information to any Supplier or other third party, including any CRM or other technology platform outside our control; or (2) any third party’s failure to protect your personal information. You authorize Agency to keep your personal information for as long as needed to provide Bookings and for a reasonable period thereafter for Agency’s legal or business purposes.

SOCIAL MEDIA

Each Traveler grants to Agency an unrestricted, royalty-free, non-exclusive, worldwide license to use, in Agency’s discretion, Traveler's name, image, and likeness, including any photo or audio or video recording, relating to a Trip for marketing, promotion, tagging, or any other lawful purpose on social media platforms, online locations, and Agency’s website.

PRICING & INCLUSIONS

Quoted prices are based on the precise inclusions we provide to you in the Trip Documentation.

Unless specifically itemized in the Trip Documentation, prices do not include other travel costs, fees, or taxes, including: (1) fees imposed by or for airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes; or (2) fees for meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical treatment or tests, vaccinations, pharmaceuticals, or any other personal charges.

All Supplier prices and availability are subject to change without prior notice until you make full payment of deposits and other amounts due, as agreed in your Trip Documentation. However, even following your full payment, you agree to pay additional fees that may arise for variable matters beyond our control, including fuel and other surcharges.

Agency has no responsibility for: (1) transparency or disclosure by any third party regarding its pricing; (2) price changes or variable fees; (3) currency exchange fluctuations; or (4) charges relating to foreign-currency transactions.

We reserve the right at any time for any reason to correct errors or omissions regarding prices, to re-invoice you at corrected prices, or to take any other corrective measures regarding your Bookings.

PAYMENT

You agree to make full payment of deposits and other amounts due as agreed in your Trip Documentation. If you do not make full payment of any deposit or other amount by its due date: (1) Suppliers may impose price increases, fees, or penalties; (2) Suppliers may cancel your Bookings in whole or part; (3) Agency may cancel your Bookings in whole or part; and (4) your previous deposits and other amounts paid may be NON-REFUNDABLE under Supplier terms.

You are solely responsible, and Agency has no responsibility or liability, for consequences relating to your late payment or non-payment.

If you request re-Booking, Agency will assist you with obtaining any refunds due to re-Booking Trips (e.g., using future cruise credits). However, Agency may, in its discretion, charge a NON-REFUNDABLE fee for re-Bookings.

Unless Agency provides prior written consent: (1) we are not the “merchant of record” (as defined by the U.S. Department of Transportation) regarding your Travel Services; (2) we do not take possession of amounts you pay to Suppliers for Travel Services; and (3) we are not responsible for any refunds payable to you by Suppliers.

Your payments are in U.S. dollars unless we notify you otherwise. Payments in currency other than U.S. dollars will be converted at then-current exchange rates. Agency payments to Suppliers will be converted at then-current exchange rates between U.S. dollars and the currency in Supplier’s country.

CREDIT & DEBIT CARDS

By submitting your credit or debit card (“Card”) to us, you confirm that: (1) you are an authorized user of that Card; (2) you authorize us, or our agents, to charge your Card for payments on due dates agreed in your Trip Documentation; and (3) you authorize us, or our agents, to credit to your Card any amounts charged in error.

You are responsible for all costs, including costs of recovery, relating to the following: (1) if you provide to us an incorrect Card number; (2) if our valid charges to your Card are declined; (3) if your Card has insufficient funds on payment dates agreed in your Trip Documentation; and (4) if your Card account is closed or expires before you pay all amounts agreed in your Trip Documentation.

In any such event, you agree we have a right to suspend or cancel any Booking, and we have no obligation to refund amounts paid by you if we suspend or cancel any Booking.

CHARGEBACKS

You agree not to initiate, and you waive any right to pursue, any credit- or debit-card chargeback, reverse-charge, refund, or recollection (collectively, “Chargeback”) for any reason, including delay, cancellation, refusal of entry, exit, or transit, force majeure event, provision or non-provision of Travel Services, Supplier price changes, fees, or penalties, Food Allergies (defined below), or any other matter relating to your Trip, except in the case of fraud.

Even in the case of fraud, before initiating any Chargeback, you agree to first address the matter directly with us in writing to give us a reasonable time to investigate the matter and respond to you.

If you initiate a Chargeback relating to any amount we validly charge to your Card without our prior written authorization, you agree to pay us for all fees and costs, including attorney’s fees and legal expenses, we incur to dispute and respond to that Chargeback.

This section will survive termination of these Terms.

CHANGES, CANCELLATIONS, REFUNDS

You agree to comply with Supplier terms relating to change or cancellation of Bookings. Supplier terms may not allow refunds if you change, cancel, partially use, or do not use Travel Services for any reason, including actual, threatened, or fear of potential health matters, pandemics, epidemics, weather conditions, terrorism, political unrest, or similar circumstances.

If you change or cancel a Booking, you may be subject to:  and Supplier fees, charges, or penalties.

We reserve the right to modify or cancel any Booking or Trip at any time if Supplier minimum occupancy requirements are not met. If we modify or cancel any Booking or Trip per the above: (1) we will provide you reasonable notice and the reasons for such change; and (2) you understand that independent bookings made outside of these Terms, including airline, rail, and other travel services, may be NON-REFUNDABLE and that Agency has no responsibility for such bookings.

If you have any claim for refund or adjustment regarding your Trip, you agree to deliver it to Agency in writing, including full details and documentation regarding the background, rationale, and proof of payment.

This section will survive termination of these Terms.

NO SHOWS

Traveler’s failure to travel or show up for any Booking will be considered a “no show.” No shows are subject to: (1) change or cancellation fees of Agency; and (2) Supplier terms, which may include change fees, cancellation fees, and other penalties up to the entire cost of Bookings and Travel Services. Traveler is responsible for and agrees to pay all such fees and penalties, which Suppliers may issue as debit memos or any other form at any time following a no show of Traveler.

ACCOMMODATIONS

Lodging accommodations are subject to availability at the time of reservation or check-in. Some Suppliers require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your Trip.

Lodging amenities including air conditioning, elevators, bed size, connecting or adjacent rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas are not guaranteed at all properties and are not guaranteed to be operational or available during your stay. Refunds regarding amenities are the responsibility of the Supplier.

AIR TRAVEL

Suppliers may require tickets to be paid in full at the time of Booking. Airline tickets, once purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier terms and conditions.

Supplier policies and requirements may differ between domestic and international flights, including fare refundability, transferability, recommended airport arrival times, advanced check-in times, airline ancillary services, and baggage allowances, all of which are subject to change.

Seat assignments are based on availability at the time of selection and payment. Airlines may change seat assignments and aircraft or address other operational matters at any time. Agency cannot guarantee seats in specific locations or next to each other.

Airline seat assignments, baggage and carry-ons, and airline ancillary services such as meals, drinks, entertainment, Wi-Fi, and other services may be subject to additional fees. Airlines may consider a name-change to be a cancellation.

You are responsible for confirming in advance: (1) airline policies and restrictions; (2) availability of airline ancillary services; and (3) paying all related fees.

You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability relating to airline policies, operations, or fees.

Agency is not responsible for any: (1) fees imposed by airlines for services; (2) changes to aircraft or seat assignments after selection and payment; (3) loss, injury, accident, error, or omission that may occur, including schedule changes, delays, cancellations, and expenses due to weather conditions, airline operations, or equipment repair or failure; or (4) other matters beyond Agency’s control.

TRAVELER CONDUCT

You are responsible for: (1) any damage or loss caused by your acts or omissions; and (2) full payment for any such damage or loss directly to Agency or any third party.

Agency is not responsible for any costs relating to: (1) Traveler conduct; or (2) Traveler removal from any Travel Services, in whole or part, whether based on Traveler negligence, willful misconduct, or otherwise. You agree not to hold Agency, its owners, directors, employees, agents, or representatives accountable for any claims arising from Traveler acts or omissions.

Any Authorized Party may, in its discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes: (1) you are a danger to yourself or any other participant; (2) you have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, contrary to applicable law, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other Traveler, any Authorized Party, or any third party; or (3) you do not follow any rule, procedure, or instruction of an Authorized Party.

If you are subject to any such determination of an Authorized Party: (1) you may be left at any location, city, port, or place any mode of transport stops; (2) you will be solely responsible for all costs relating to your subsequent subsistence, accommodation, and transportation; (3) you will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services; and (4) no Authorized Party will have any direct or indirect liability of any kind relating to Traveler acts or omissions.

“Authorized Party” means Agency or any Supplier, including owners, directors, employees, agents, and representatives, who provides to you Travel Services or related goods or services, including any ship operator, ship captain, tour operator, tour director, group leader, or crew member.

DISABILITIES & SPECIAL NEEDS

If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of Booking.

Airlines and other Suppliers may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate. If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges. If you travel with a service or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.

Countries outside the U.S. often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs. Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs. Please consult your health provider prior to planning or Booking your travel.

Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Traveler disabilities or special needs. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.

FOOD ALLERGIES

If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of Booking. If any Traveler has Food Allergies, each such Traveler: (1) acknowledges the possibility of an elevated risk of reactions, delays, or disruption during travel; and (2) has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following travel. Agency is not responsible for any harm or loss caused by any Food Allergy under any circumstances.

RISK ACTIVITY

If you engage in any activity that may involve any risk of harm to your own or another person’s health or well-being, damage to property, or costs relating to such activity (collectively, “Risk Activity”), you are solely responsible for your decision to engage in, and your involvement with, such Risk Activity.

You assume all risks, costs, losses, liabilities, and claims relating to any Risk Activity. You will not pursue any claim against Agency, and you release Agency from all liabilities, relating to any Risk Activity.

Risk Activity includes any activity, or travel to any location, which can reasonably be regarded as inherently dangerous, hazardous, or otherwise having the potential to result in: (1) the damage to or loss of any property; or (2) the injury, disability, illness, or death of any person.

ILLNESS & INJURY

If you become ill or injured during a Trip, you will bear all responsibility for your well-being and treatment, if required. In such case, you will be responsible for all costs, planning, and logistics regarding alternative travel arrangements. You will not cause a delay or interruption regarding any Trip or otherwise burden other Travelers. You release Agency, Suppliers, and other Travelers from any liability relating to your illness, injury, missed flights or connections, travel delays, or unused Bookings.

BAGGAGE & PERSONAL ITEMS

You are solely responsible at all times for your baggage, personal items, and travel documents. Agency is not responsible for any damage, loss, delays, or other matters relating to your baggage, personal items, or travel documents.

PASSPORTS, VISAS, MEDICAL DOCUMENTATION

As a general rule, Travelers traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond a Traveler’s date of return.

Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may be required to carry additional authorizations and documentation (e.g., an affidavit or letter from the other parent).

Each Traveler is responsible for: (1) taking all actions to obtain in advance all documents needed to enter, exit, or transit any jurisdiction, including passports, visas, and medical and other required documentation; (2) ensuring all such documentation is current and in your possession; and (3) remaining familiar with and understanding the rules governing travel in each jurisdiction on your itinerary.

Agency is not responsible or liable for: (1) your failure to update or possess passports, visas, or medical or other documentation that may be required to enter, exit, or transit any jurisdiction; or (2) determining the validity of your passport, visa, or medical or other documentation required by any jurisdiction.

We will issue NO REFUNDS and will have no responsibility for any costs or losses incurred as a result of any Traveler’s failure to obtain or possess any passport, visa, or medical or other documentation required by Agency or any third party.

Even if all travel documents are complete, authorities in any jurisdiction may refuse or restrict entry, exit, or transit. Refusal of entry, exit, or transit by any third party will not be a justification for cancellation or refund regarding Travel Services.

TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP

The Transportation Security Administration (“TSA”) requires all airline passengers to provide: (1) Secure Flight Passenger Data (SFPD); (2) full name as it appears on government-issued identification; (3) date of birth; (4) gender; and (5) redress number (if available). The name of each Traveler on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification.

Traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect or non-matching information. Updated information regarding security measures and air travel requirements are available at https://www.tsa.gov/. We strongly recommend that Travelers review this website well before travel.

PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES

You are responsible for being aware of any compliance with any restrictions relating to pandemics, epidemics, and other travel advisories.

You warrant that you have reviewed, understand, and will continually check U.S. Center for Disease Control (“CDC”) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, and other health threats, which can be navigated via the following links: (1) CDC https://www.cdc.gov/; (2) U.S. Department of State https://www.state.gov/. Government notices and rules may change before your travel, during your travel, and after you return from travel.

You understand that: (1) certain countries, including the U.S., may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the U.S. or your country of residence, including proof of full or partial medical treatments (e.g., vaccination passports); (2) destination jurisdictions may have limited availability of medical tests required to facilitate return to the U.S. or your country of residence; and (3) different Suppliers and jurisdictions may have different medical protocols and screening procedures, including mandatory face coverings and temperature checks in public areas such as hotels, airports, aircraft, cruise ships, trains, or other means of transport.

Failure to comply with local laws and medical protocols may impact travel at the cost of Traveler, including: (1) denial of boarding; (2) termination of Travel Services; (3) entry, exit, and transit regarding any jurisdiction; and (4) return to the U.S. or your country of residence.

Even if a Traveler complies with required local laws and medical protocols, authorities in any jurisdiction may refuse or restrict entry, exit, or transit. Refusal of entry, exit, or transit by any third party will not be a justification for cancellation or refund regarding Travel Services.

CRIMINAL RECORDS

Jurisdictions may restrict entry for persons with criminal records. You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record. Agency does not inquire into Traveler criminal records in the interests of privacy.

RESTRICTED PRODUCTS & MATERIALS

You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction in which you travel or transit regarding possession and use of restricted or illegal products and materials, including: (1) animals and animal products; (2) plants, fruits, vegetables, and soil; (3) cultural artifacts; (4) alcohol; (5) tobacco and vapes; (6) firearms and ammunition; (7) knives and cutting instruments; (8) weapons; (9) flammables and explosives; and (10) any other products or materials that may be restricted or illegal from time to time (collectively, “Restricted Materials”).

You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction in which you travel or transit regarding possession and use of drugs, substances, and paraphernalia, including prescription, over-the-counter, and other products and materials, which may be restricted or illegal in some jurisdictions but unrestricted and legal in others (collectively, “Drugs”).

Possession or use of Restricted Materials or Drugs may result in: (1) immediate termination of Travel Services; and (2) detainment, prosecution, and incarceration by any government authority.

Local laws may require you to carry evidence of medical prescriptions from a qualified physician.

HAZARDOUS MATERIALS

You are responsible for: (1) knowing, understanding, and complying with all applicable laws in each jurisdiction in which you travel or transit regarding hazardous materials and insecticides; and (2) confirming with your airline or other travel provider regarding your itinerary and applicable rules.

All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their baggage or on their person. Violations can result in imprisonment and significant fines under 49 U.S.C. 5124 (see https://www.govinfo.gov/).

Examples include explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals. Special exceptions apply for small quantities of medical and toilet articles carried in your baggage and on your person.

Restrictions on hazardous materials are listed at: https://www.tsa.gov/. Some foreign airports require treatment of passenger cabins with insecticides prior to or during flights. The U.S. Department of Transportation lists such requirements at: https://www.transportation.gov/.

LIMITATION OF LIABILITY

We arrange Travel Services, which are provided and controlled by Suppliers who are separate from and independent of us.

We have no management or control over Suppliers, including their staff, representatives, facilities, equipment, products, or services. Suppliers have sole responsibility and liability to you for their respective Travel Services.

We make no representation or warranty, express or implied, regarding the pricing, value, quality, suitability, fitness, safety, non-infringement, or provision of: (1) Travel Services, which are provided by Suppliers; or (2) Booking and other services that we may provide to you, which we provide “as is.”

We have no liability to you for any claim of damage or loss arising from any act or omission, negligent or willful, of any Supplier, Traveler, or other third party, including: (1) any damage to or loss of property; (2) any physical, emotional, or mental injury or death; (3) any cost, inconvenience, disruption, or delay; (4) any cancellation, bankruptcy, or cessation of operations; and (5) any misrepresentation or criminal act.

We have no liability to you for any indirect, incidental, consequential, punitive, exemplary, or special damages under contract, tort, or other claim of liability, even if we become aware of the possibility of such damages.

If any decision-making authority awards you damages against us in law or equity, those damages will be limited to the total commissions we collect for making Bookings for you for the Trip during which the damages arise.

Our entire liabilities are as stated in these Terms. All other representations and warranties—express or implied, by statute, law, or otherwise—are excluded.

This section will survive termination of these Terms.

INDEMNITY

You agree to indemnify and hold harmless Agency and its owners, directors, employees, contractors, agents, representatives, advisors, successors, and assigns from all third-party claims, damages, and costs, including attorney’s fees and legal costs, arising from: (1) these Terms or Travel Services, including the claims of any Traveler on behalf of whom you sign and accept these Terms; or (2) any act or omission relating to these Terms or Travel Services by you or any Traveler on behalf of whom you sign and accept these Terms.

This section will survive termination of these Terms.

FORCE MAJEURE

No failure or delay in the performance of any obligation under these Terms will be a breach if that failure or delay arises from a force majeure.

“Force majeure” means: (1) governmental actions; (2) fires, floods, storms, pandemics, epidemics, or other acts of God or nature; (3) wars, terrorism, insurrections, riots, or strikes; (4) failures of water, power, or communications utilities; or (5) any other cause beyond the reasonable control of either Party.

If either Party’s performance is prevented or delayed by a force majeure, it will promptly notify the other Party of the circumstances and provide an estimate of impacts. Upon clearance of the force majeure, the Party will promptly resume performance.

Unless otherwise required by applicable law: (1) Agency is not liable to you and will not provide any refunds caused by delay or non-performance under these Terms if the delay or non-performance is due to any force majeure; and (2) if Agency or any Supplier is affected by a force majeure, it may, in its discretion, vary or cancel any itinerary or arrangement in relation to your travel without notice. In such case, you will remain responsible, financially and otherwise, for all alternative travel arrangements.

GENERAL

Amendments. These Terms may be amended only in writing by Agency.

Assignment. You may not assign any right or obligation under these Terms without Agency’s prior written consent, which will not be unreasonably withheld or delayed.

Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.

Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.

Relationship of Parties. These Terms do not create an agent relationship, partnership, joint venture, or employment relationship between or among the Parties. You have no authority to bind Agency or incur any obligation on Agency’s behalf.

Discretion. While each Party acknowledges its duty of good faith and fair dealing, a Party’s discretion means it may consider its own interests without considering the effect of its decision on the other Party.

Notices. Notices under these Terms will be in writing and deemed given when sent receipt confirmed to the receiving Party’s email or other address provided under these Terms for purposes of notice.

Acceptance. You may confirm acceptance of these Terms in writing, digitally, or electronically, including by clickwrap, sign-in-wrap, or other active or passive electronic confirmation. Any counterparts created will constitute a single original document.

Conflicts. If any conflict arises between Supplier terms and these Terms, the Travel Client Agreement, or Trip Documentation, the Supplier terms will control. If any conflict arises between these Terms and the Travel Client Agreement or the Trip Documentation, these Terms will control.

Interpretation. The Parties intend that: (1) headings will not be used to interpret these Terms; (2) the words “include” and “including” are without limitation; (3) no text will be construed against either Party as author; and (4) all text is conspicuous.

Termination. Upon termination of these Terms, each Party’s rights and obligations will cease immediately, but termination will not affect: (1) either Party’s rights and obligations accrued but unsatisfied at termination; or (2) any provision of these Terms expressed to survive termination or by a reasonable reading of its context will survive its termination.

Governing Law. These Terms are governed exclusively by the laws of California without regard to conflict-of-laws principles of any jurisdiction.

Dispute Resolution. If any dispute arises under these Terms, the Parties will use all reasonable efforts to resolve the dispute through informal direct communications.

Courts. If the Parties are unable to resolve a dispute through informal direct communications within 60 days following a Party’s notice of dispute sent to the other Party, any claim arising from these Terms will be resolved exclusively by the state or federal courts located in CA County, California, which neither Party will challenge based on forum non conveniens or similar doctrine. Neither Party will bring any legal action against the other Party as any part of a class, group, representative, or private attorney general action.

Equitable Relief. Either Party may seek injunctive or other equitable relief to remedy any actual or threatened breach of these Terms.

Further Assurances. Each Party will perform additional acts as necessary to effect these Terms. The Parties will address together in good faith any unforeseen issues that arise from these Terms with a view to mitigating any material adverse impact on either Party.

Entire Agreement. These Terms, which include the Travel Client Agreement, represent the entire agreement and supersede all prior agreements between the Parties regarding their subject matter, written or oral, express or implied.

STATE OF CALIFORNIA REQUIREMENTS

If travel services or transportation is cancelled and the traveler is not a fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing after cancellation.

In California, this provision does not apply where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that wholesaler’s current registration.

SELLER OF TRAVEL DISCLOSURES

This transaction is covered by the California Travel Consumer Restitution Fund (“TCRF”) if the seller of travel was registered and participating in the TCRF at the time of the sale and the traveler is located in the State of California at the time of payment.

Eligible travelers may file a claim with the TCRF if the traveler is owed a refund of more than $300 for the transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required.

For complete, up to date information regarding your rights under California law, please visit: https://tcrcinfo.org/

If you are purchasing from outside of California, your transaction is not covered by the TCRF.

Lavender & Steel SELLER OF TRAVEL CREDENTIALS

California Registered Seller of Travel CST 2164700-70. Registration as a seller of travel does not constitute approval by the State of California.